Frequently Asked Questions

The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the indicated delivery time. Unfortunately, it may occasionally happen that an order is delayed in the delivery process.

Have you still not received anything 3 days after the expected delivery time? Please feel free to contact us so we can resolve the problem.

 

What are the shipping costs?

We offer free shipping for all our orders.

 

I am not satisfied with my order. What should I do?

We are sorry to hear that you are not satisfied with your order. We strive to satisfy every customer and would love to hear what we can do for you. Please contact us at (Put your email here) and together we will find a suitable solution.

 

Where can I find my track & trace code?

Once your order has been processed and shipped, you will receive an email from us with your personal track & trace code. The processing of your order takes up to 24 hours before the code is made available.